Returns and warranty
Cancellation after invoicing but before receipt. If you have chosen deliverymethod "pickup in shop", and cancel the purchase without having picked up the item, then we credit the item amount with a deduction of the costs of sending the item back to our central warehouse in Struer, typically DKK. 39,- incl VAT. Samme fee is deducted if order is cancelled after invoicing but before dispach. If you choose to cancel the purchase, by refusing receipt or not collecting the parcel at the GLS parcel shop, then the real costs that we will have in connection with the GLS return shipment (typically DKK 62,50 incl. VAT) will be deducted.
Right of withdrawal. As a Danish consumer, you have a 14-day right of withdrawal when you shop online. The notice period expires 14 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item.
With us, all private customers get a 30-day return period in the event of cancellation. You do not need to inform in advance about cancellation. Simply send the item back, or hand it in at one of our stores, together with your cancellation information (see Returned Goods Form below), no later than 30 days after you have received the item.
If you have bought several items on one online order, then you are welcome to simply send one or a few items back. Please note, however, that you will not be reimbursed for shipping costs if you regret part of your purchase.
When buying in our physical stores, you also get a 30-day right of withdrawal, but not on items that cost less than DKK 40,- incl. VAT. Cut items (cables, wires, LED strips, ...) are not returnable. Sealed goods are only returnable if the sealing is unbroken.
In the event of cancellation, refund of the full item amount presupposes that you return the item completely and in the same resale condition as upon receipt. Note that the product's sales packaging is most often an essential component of the product and must therefore also be intact. In the event that we find impairment damage to the returned item or the item's sales packaging, then this will result in a reduction in the refunded amount corresponding to the impairment.
In the event of cancellation, you must pay for return shipping yourself and clearly state that the item (s) are returned due to 'cancellation'. When you exercise your right of cancellation, we will refund all payments received from you, including delivery costs (but not additional costs resulting from your own choice of a delivery method other than the cheapest form of standard delivery that we offer).
For card-paid purchases, we return the credited amount to your card account. For other payment methods, there will be a credit amount left in your customer account, which you are free to choose to have paid out, transferred to your bank account, or use to purchase other goods.
Business customers do not have the right of withdrawal. However, we may be contacted for the purpose of entering into a return agreement. Our regular credit fee is 15% of the invoice amount.
Returns in consumer sales. If you regret the purchase, then you can return the product for crediting until 30 days after receival. The product must be returned in same condition as upon receival and in the original undamaged retail packaging. In other words, in resellable condition.
Returned Goods Form
ELEXTRA.dk does not cover return shipping costs. unless it is a case of incorrectly delivered goods or warranty. Click below to order a GLS ShopReturn return label at approx. half price of what you will pay in a parcel shop (only for danish customers)..
Note that this address label must be ordered on a separate order. You must not order other items on the same order. You can ship up to 20 kg. on one GLS ShopReturn address label. The return package can be handed in at your local GLS parcel shop. Always remember to keep a postal receipt as proof that you have submitted the item.
Return payment. If you reject a shipment due to transport damages, or if you return goods for crediting, then we will transfer the credit amount to your account not later than 30 days after we have received the returned goods. Please notice, if the returned goods, or the packaging of the goods shows indications that the products has been used then we may have to inspect and test the product before we put it back on stock. This procedure is necessary in order to ensure that neither you or any other customer receives a damaged/broken product. In order to cover this expence we deduct a handling fee of normally 15% of the product price (minimum DKK 39,00 excl. VAT) when crediting.
Damaged goods/wrong deliveries. If you receive a damaged product, or a wrong delivery, then you must contact us immedeately and at latest the first workday after receival. ELEXTRA.dk covers the return shipment from all Danish adresses by sending a postage pre-paid GLS returnlabel. From addresses outside of Denmark, customers will have to cover the costs for returning the goods. We will send a repaired or swapped product as fast as possible, after having received the returned article from you. As a help pls. enclose a kopi of the purchase invoice with the returned goods.
In the event of a missing content in the delivery, we must also be contacted immedeately. The ultimate deadline is 2 working days for business customers and 8 working days for private customers.
Repair service. Goods returned while still covered by warranty will be repaired or swapped free of charge. Goods returned for repair, which are not covered by warranty will be repaired after you have accepted a repair offer and pre-paid the repair cost. If you reject the repair offer, please be aware that we will only return the defect product if you pay a service fee at DKK. 250,- incl. VAT (customary in the Danisk electronics service industry). If our service department finds, contrary to your expectation, that the returned product is NOT defect, this will also require us to charge a service fee at up to DKK 250,- incl. VAT before we can return the product to you. Therefore always check most carefully that the product is in fact defect/broken before you send it to our repairshop. However, always, if you just let us scrap the defect product then we will charge no service fee.
We offer repair work on all Velleman Kits and Minikits at fixed prices. These are DKK 125,- incl. VAT plus 25% of the kits retail price incl. VAT.
General reservations. ELEXTRA.dk is not obliged to cover any expenses related to the dismantling and reassembling of defect products. Likewise we can not be held accountable for manufacturing errors on products.
Pls. always remember to keep your postal receipt as a proof that you have sent the the product. Also be aware that we can not always see whether a returned product is damaged durring the return transport or before the transport. Therefore make sure to to package the product in a most protective way before sending it.