Delivery
All online orders are shipped from our central warehouse in Struer. We deliver to all Danish customers and to customers in all EU countries as well as Norway, Greenland, Iceland and the Faroe Islands.
Delivery alternatives. We offer three GLS package shipment products: GLS Parcelshop (max. 20 kg.), GLS business parcel (max. 30 kg. to business address) and GLS private parcel (max. 30 kg. to home address). Orders weighing over 30 kg. are shipped by goods carrier or in multiple GLS parcels, if this is possible and cheaper. You will be to select delivery method before you approve you online order.
Delivery costs. We show the lowest shipping fee specifically for each item on the product's product page. This gives you clear information about the shipping fee already before you put the item in the shopping cart. The order's total shipping fee depends on the total weight of the goods ordered and the chosen delivery method. The price for delivery appears before you approve your order. Click here for a complete list of our freight fees.
It is the customer's responsibility to ensure correct and deliverable address information on orders placed online. In cases where incorrect / defective delivery address information gives us a GLS return fee or a redirection fee (DKK 50, - excluding VAT), then we will invoice this fee to the customer.
Delivery time. Availability and expected delivery time will be shown for all products on the product pages. Thus, you will see the delivery time even before you put the item in the shopping basket.
You can log in and see your order delivery dates at any time under the menu item: & quot; My Orders & quot;
Split delivery. If you order contains multiple orderlines, some in stock an others not in stock, then we can offer split delivery (2 parcels) if the order amount exceeds DKK 500,- incl. VAT and you have chosen a paid delivery method. Orders with freight free delivery will not part shipped.
Do you want us to make immediate delivery of stocked goods, then enter the following order remark: "Split delivery wanted".
Receiving the goods. Always check the parcel for transport damage before signing for receival. If there are visible parcel damages then either reject receival or approve receival with the signed remark "Transport damaged". Thereby we can help you collecting transport insurance from the forwarder. When you receive the package please check that the content is OK and consistent with the delivery note or invoice. Any bad or wrong deliveries must be informed to us immedeately and not later than the following work day.
Missing shipments. All our shipments are transport insured. That is, if a package should be lost during shipment, then our carrier will replace the invoiced amount. If your shipment has not arrived at the confirmed time, please ask us the shipment with the shipper. We will pay the replacement amount or return the ordered items free of charge if the carrier can not find and deliver the shipment within 10 working days.
Delayed delivery. Buyer is entitled to cancel a purchase if there is a material delivery delay which the buyer is not responsible for. However, the order must be canceled before it has been shipped and billed. If the buyer cancel the purchase due to delay after the shipment has taken place, it is the responsibility of the buyer to return the item(s) to be credited.
On online purchases, it is the responsibility of the buyer to ensure that the provided delivery address is correct and that, if necessary, a recipient is present at the time of delivery, who can acknowledge receipt. Delivery delays caused by the buyer are solely the responsibility of the buyer and can not give rise to the cancellation of the purchase.
Buyer must be aware that GLS charges a redirect fee of DKK 62,50 incl. VAT in the event of a delivery address failure (for example, the road name is not in the specified city). We reserve the right to re-invoice the buyer for this fee if it is the buyer that has caused the addressing error. Therefore, always check that the delivery address is entered correctly before approving your online purchase.