Terms of sale

General sales and delivery terms at ELEXTRA.dk. Helmholt Elektronik A/S. VAT-no. DK20204192. Farvervej 2-4, 7600 Struer. E-mail: salg@elextra.dk. Phone.: 9684 0619.

Payment

We offer several payment options. Online payment by credit card, bank transfer, or pre-approved credit (only business). All of our payment methods are completely free of charge.

Card payment. When paying by credit card, the invoice amount will be deducted from your bankaccount when the goods are shipped. In case of split delivery (2 shipments), payment for the part-invoiced items will also be deducted on each of the two shipment days. Our card payment is linked directly to the NETS online payment platform. An encrypted connection ensures maximum security. You can freely choose Dankort, Visa / Dankort, VisaElektron, MasterCard and JCB.

Bank transfer. Bank transfer may take up to two banking days before we receive the payment. We will ship when the payment is received. Therefore, this payment method generally results in longer delivery time.
Danish payments goes to our bank account in Sparekassen Vendsyssel: 9070 5150200875.
Foreign payments must be paid to IBAN: DK16 9116 5150200875. SWIFT: VRAADK21.

Credit terms. Businesses may request a credit agreement. However, first order is usually cash. Upon approval of credit, we provide credit and maximum credit. It is then the buyer's obligation to comply with the credit agreement on timely payment of due invoice amounts. Furthermore, it is the responsibility of the buyer to ensure that we are informed of changed billing conditions (such as changed invoice email addresses) being disclosed so that billing and sending of invoices are not prevented. Enterprises with credit agreements can choose electronic EAN invoicing.

Delayed payment. If the buyer fails to pay timely for goods or services, for reasons beyond our responsibility, then a reminder will be sent with a reimbursement fee, cf. the Danish interest law $9b. The credit agreement will at the same time be suspended until full payment for the due invoice has been received. In the case of delayed payment of larger invoice amounts (over DKK 5000, - excluding VAT), additional interest will be charged on the amounts due, cf. the Danish interst law $5. If necessary, recovery of amounts due due to legal collection, expenses are incurred in accordance with the Rules of Procedure of the Code of Judicial Procedure.

Delivery

All online orders are shipped from our central warehouse in Struer. We deliver to all Danish customers and to customers in all EU countries as well as Norway, Greenland, Iceland and the Faroe Islands.

Delivery alternatives. We offer three GLS package shipment products: GLS Parcelshop (max. 20 kg.), GLS business parcel (max. 30 kg. to business address) and GLS private parcel (max. 30 kg. to home address). Orders weighing over 30 kg. are shipped by goods carrier or in multiple GLS parcels, if this is possible and cheaper. You will be to select delivery method before you approve you online order.

Delivery costs. We show the lowest shipping fee specifically for each item on the product's product page. This gives you clear information about the shipping fee already before you put the item in the shopping cart. The order's total shipping fee depends on the total weight of the goods ordered and the chosen delivery method. The price for delivery appears before you approve your order. Click here for a complete list of our freight fees.
It is the customer's responsibility to ensure correct and deliverable address information on orders placed online. In cases where incorrect / defective delivery address information gives us a GLS return fee or a redirection fee (DKK 50, - excluding VAT), then we will invoice this fee to the customer.
 
Delivery time. Availability and expected delivery time will be shown for all products on the product pages. Thus, you will see the delivery time even before you put the item in the shopping basket.
You can log in and see your order delivery dates at any time under the menu item: & quot; My Orders & quot;

Split delivery. If you order contains multiple orderlines, some in stock an others not in stock, then we can offer split delivery (2 parcels) if the order amount exceeds DKK 500,- incl. VAT and you have chosen a paid delivery method. Orders with freight free delivery will not part shipped.
Do you want us to make immediate delivery of stocked goods, then enter the following order remark: "Split delivery wanted".

Receiving the goods. Always check the parcel for transport damage before signing for receival. If there are visible parcel damages then either reject receival or approve receival with the signed remark "Transport damaged". Thereby we can help you collecting transport insurance from the forwarder. When you receive the package please check that the content is OK and consistent with the delivery note or invoice. Any bad or wrong deliveries must be informed to us immedeately and not later than the following work day.

Missing shipments. All our shipments are transport insured. That is, if a package should be lost during shipment, then our carrier will replace the invoiced amount. If your shipment has not arrived at the confirmed time, please ask us the shipment with the shipper. We will pay the replacement amount or return the ordered items free of charge if the carrier can not find and deliver the shipment within 10 working days.

Delayed delivery. Buyer is entitled to cancel a purchase if there is a material delivery delay which the buyer is not responsible for. However, the order must be canceled before it has been shipped and billed. If the buyer cancel the purchase due to delay after the shipment has taken place, it is the responsibility of the buyer to return the item(s) to be credited.
On online purchases, it is the responsibility of the buyer to ensure that the provided delivery address is correct and that, if necessary, a recipient is present at the time of delivery, who can acknowledge receipt. Delivery delays caused by the buyer are solely the responsibility of the buyer and can not give rise to the cancellation of the purchase.
Buyer must be aware that GLS charges a redirect fee of DKK 62,50 incl. VAT in the event of a delivery address failure (for example, the road name is not in the specified city). We reserve the right to re-invoice the buyer for this fee if it is the buyer that has caused the addressing error. Therefore, always check that the delivery address is entered correctly before approving your online purchase.

Returns and warranty

Warranty/claims. We offer claims right on all products in accordance with Danish law, which means 24 months claims right. A manufacturers warranty is valid if such is mentionned, either on our product webpage or in the product documentation. If a received article is defect at recieval or fails/breaks durring warranty or claims period, then we will repair or swap the article free of charge. Product faillures or damages caused by wrong or inapropriate use, modification or misuse of the product wil not be covered on warranty.

All claims/warranty products must be returned to: ELEXTRA - Helmholt Elektronik A/S, Farvervej 2-4, DK-7600 Struer, or handed in at one of or ELEXTRA.dk retail stores. Please always enclose a copy of the purchase invoice/receipt.

Returns in consumer sales. If you regret the purchase, then you can return the product for crediting until 30 days after receival. The product must be returned in same condition as upon receival and in the original undamaged retail packaging. In other words, in resellable condition.

Returvareblanket

Return payment. If you reject a shipment due to transport damages, or if you return goods for crediting, then we will transfer the credit amount to your account not later than 30 days after we have received the returned goods. Please notice, if the returned goods, or the packaging of the goods shows indications that the products has been used then we may have to inspect and test the product before we put it back on stock. This procedure is necessary in order to ensure that neither you or any other customer receives a damaged/broken product. In order to cover this expence we deduct a handling fee of normally 10% of the product price (minimum DKK 29,00 excl. VAT) when crediting.

Damaged goods/wrong deliveries. If you receive a damaged product, or a wrong delivery, then you must contact us immedeately and at latest the first workday after receival. ELEXTRA.dk covers the return shipment from all Danish addresses by sending a postage pre-paid GLS returnlabel. From addresses outside of Denmark, customers will have to cover the costs for returning the goods.
We will send a repaired or swapped product as early as possible, after having received the returned article from you.
As a help pls. enclose a kopi of the purchase invoice with the returned goods.

Repair service. Goods returned while still covered by warranty will be repaired or swapped free of charge. Goods returned for repair, which are not covered by warranty will be repaired after you have accepted a repair offer and pre-paid the repair cost. If you reject the repair offer, please be aware that we will only return the defect product if you pay a service fee at DKK. 250,- incl. VAT (customary in the Danisk electronics service industry). If our service department finds, contrary to your expectation, that the returned product is NOT defect, this will also require us to charge a service fee at up to DKK 250,- incl. VAT before we can return the product to you. Therefore always check most carefully that the product is in fact defect/broken before you send it to our repairshop. However, always, if you just let us scrap the defect product then we will charge no service fee.
We offer repair work on all Velleman Kits and Minikits at fixed prices. These are DKK 125,- incl. VAT plus 25% of the kits retail price incl. VAT.

General reservations. ELEXTRA.dk is not obliged to cover any expenses related to the dismantling and reassembling of defect products. Likewise we can not be held accountable for manufacturing errors on products. Goods returned to us UFRANCO or COD will not be accepted. Pls. always remember to keep your postal receipt as a proof that you have sent the the product. Also be aware that we can not always see whether a returned product is damaged durring the return transport or before the transport. Therefore make sure to to package the product in a most protective way before sending it.
 

Privacy Policy

We fully respect all the privacy requests that are issued in connection with the creation of an account and purchase in our online store. We are aware of the need to protect and properly process any personal information we receive. We therefore only store data on trade that we are obliged to manage our guarantee commitments and comply with Danish Accounting Act. This means that order and payment information is kept for 5 years. The advantage for you, that you can log in and see your order history at any time is that you always have easy access to it. required warranty information regarding previously purchased products. You do not need to save the submitted invoices from us - We will save them for you.
If you wish, you can always ask us to close your account and delete your personal contact information (name, address, email and phone number) in our customer database.

Use of cookies. Our online store only uses cookie storage on your PC or mobile device when you accept this. Our cookie is stored for a maximum of 24 months and is used exclusively to provide you with a more user-friendly customer experience. Our cookie helps us recognize you when you visit our online store. This allows us to customize content that matches your previous choices and preferences.

Provision of personal information. Personal data is only disclosed to the 3rd party to the extent required by law. We do not enter into agreements or partnerships with advertising service companies for sharing customer information. Please be aware that all exchanged data between your PC or mobile device, our online store and card payment service, NETS, is transferred via a secure ssl-encrypted connection. Thus, an unauthorized third party can not gain access to any. confidential information (such as payment card information).

Legal responsibility and applicable law

When you shop at ELEXTRA.dk, the legally responsible company is Helmholt Elektronik A/S (VAT number: DK20204192) in Struer, Denmark. The owner of ELEXTRA.dk. And this no matter what local ELEXTRA.dk dealer you usually trade at. Trade is in all respects subject to Danish law. Any dispute that may arise in connection with trade is settled by a Danish court.

Last updated on April 5, 2018.