Delivery
All online orders are shipped from our central warehouse in Struer. We deliver to all Danish customers and to customers in all EU countries as well as Norway, Greenland, Iceland and the Faroe Islands.
Delivery alternatives. We offer three GLS package shipment products: GLS Parcelshop (max. 20 kg.), GLS business parcel (max. 30 kg. to business address) and GLS private parcel (max. 30 kg. to home address). Orders weighing over 30 kg. are shipped by goods carrier or in multiple GLS parcels, if this is possible and cheaper. You will be to select delivery method before you approve you online order.
Delivery costs. We show the lowest shipping fee specifically for each item on the product's product page. This gives you clear information about the shipping fee already before you put the item in the shopping cart. The order's total shipping fee depends on the total weight of the goods ordered and the chosen delivery method. The price for delivery appears before you approve your order. Click here for a complete list of our freight fees.
It is the customer's responsibility to ensure correct and deliverable address information on orders placed online. In cases where incorrect / defective delivery address information gives us a GLS return fee or a redirection fee (DKK 50, - excluding VAT), then we will invoice this fee to the customer.
Delivery time. Availability and expected delivery time will be shown for all products on the product pages. Thus, you will see the delivery time even before you put the item in the shopping basket.
You can log in and see your order delivery dates at any time under the menu item: & quot; My Orders & quot;
Split delivery. If you order contains multiple orderlines, some in stock an others not in stock, then we can offer split delivery (2 parcels) if the order amount exceeds DKK 500,- incl. VAT and you have chosen a paid delivery method. Orders with freight free delivery will not part shipped.
Do you want us to make immediate delivery of stocked goods, then enter the following order remark: "Split delivery wanted".
Receiving the goods. Always check the parcel for transport damage before signing for receival. If there are visible parcel damages then either reject receival or approve receival with the signed remark "Transport damaged". Thereby we can help you collecting transport insurance from the forwarder. When you receive the package please check that the content is OK and consistent with the delivery note or invoice. Any bad or wrong deliveries must be informed to us immedeately and not later than the following work day.
Missing shipments. All our shipments are transport insured. That is, if a package should be lost during shipment, then our carrier will replace the invoiced amount. If your shipment has not arrived at the confirmed time, please ask us the shipment with the shipper. We will pay the replacement amount or return the ordered items free of charge if the carrier can not find and deliver the shipment within 10 working days.
Delayed delivery. Buyer is entitled to cancel a purchase if there is a material delivery delay which the buyer is not responsible for. However, the order must be canceled before it has been shipped and billed. If the buyer cancel the purchase due to delay after the shipment has taken place, it is the responsibility of the buyer to return the item(s) to be credited.
On online purchases, it is the responsibility of the buyer to ensure that the provided delivery address is correct and that, if necessary, a recipient is present at the time of delivery, who can acknowledge receipt. Delivery delays caused by the buyer are solely the responsibility of the buyer and can not give rise to the cancellation of the purchase.
Buyer must be aware that GLS charges a redirect fee of DKK 62,50 incl. VAT in the event of a delivery address failure (for example, the road name is not in the specified city). We reserve the right to re-invoice the buyer for this fee if it is the buyer that has caused the addressing error. Therefore, always check that the delivery address is entered correctly before approving your online purchase.
Returns and warranty
Cancellation of purchase after invoicing but before receipt. If you have chosen deliverymethod "pickup in shop", and cancel the purchase without having picked up the item, then we credit the item amount with a deduction of real costs we have in connection with sending the item back to our central warehouse in Struer (typically DKK. 25,- incl VAT). If you choose to cancel the purchase, by refusing receipt or not collecting the parcel at the GLS parcel shop, then the real costs that we will have in connection with the GLS return shipment (typically DKK 55, - incl. VAT) will be deducted.
Right of withdrawal. As a Danish consumer, you have a 14-day right of withdrawal when you shop online. The notice period expires 14 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item.
With us, all private customers get a 30-day return period in the event of cancellation. You do not need to inform in advance about cancellation. Simply send the item back, or hand it in at one of our stores, together with your cancellation information (see Returned Goods Form below), no later than 30 days after you have received the item.
If you have bought several items on one online order, then you are welcome to simply send one or a few items back. Please note, however, that you will not be reimbursed for shipping costs if you regret part of your purchase.
When buying in our physical stores, you also get a 30-day right of withdrawal, but not on items that cost less than DKK 40,- incl. VAT. Cut items (cables, wires, LED strips, ...), purchased in a physical store, are not returnable. Sealed goods are only returnable if the sealing is unbroken.
In the event of cancellation, refund of the full item amount presupposes that you return the item completely and in the same resale condition as upon receipt. Note that the product's sales packaging is most often an essential component of the product and must therefore also be intact. In the event that we find impairment damage to the returned item or the item's sales packaging, then this will result in a reduction in the refunded amount corresponding to the impairment.
In the event of cancellation, you must pay for return shipping yourself and clearly state that the item (s) are returned due to 'cancellation'.
For card-paid purchases, we return the credited amount to your card account. For other payment methods, there will be a credit amount left in your customer account, which you are free to choose to have paid out, transferred to your bank account, or use to purchase other goods.
Business customers do not have the right of withdrawal. However, we may be contacted for the purpose of entering into a return agreement. Our regular credit fee is 10% of the invoice amount.
Returns in consumer sales. If you regret the purchase, then you can return the product for crediting until 30 days after receival. The product must be returned in same condition as upon receival and in the original undamaged retail packaging. In other words, in resellable condition.
Returned Goods Form
ELEXTRA.dk does not cover return shipping costs. unless it is a case of incorrectly delivered goods or warranty. Click below to order a GLS ShopReturn return label at a price from DKK 45, - incl. VAT.
Note that this address label must be ordered on a separate order. You must not order other items on the same order. You can ship up to 20 kg. on one GLS ShopReturn address label. The return package can be handed in at your local GLS parcel shop. Always remember to keep a postal receipt as proof that you have submitted the item.
Return payment. If you reject a shipment due to transport damages, or if you return goods for crediting, then we will transfer the credit amount to your account not later than 30 days after we have received the returned goods. Please notice, if the returned goods, or the packaging of the goods shows indications that the products has been used then we may have to inspect and test the product before we put it back on stock. This procedure is necessary in order to ensure that neither you or any other customer receives a damaged/broken product. In order to cover this expence we deduct a handling fee of normally 10% of the product price (minimum DKK 29,00 excl. VAT) when crediting.
Damaged goods/wrong deliveries. If you receive a damaged product, or a wrong delivery, then you must contact us immedeately and at latest the first workday after receival. ELEXTRA.dk covers the return shipment from all Danish adresses by sending a postage pre-paid GLS returnlabel. From addresses outside of Denmark, customers will have to cover the costs for returning the goods.
We will send a repaired or swapped product as early as possible, after having received the returned article from you.
As a help pls. enclose a kopi of the purchase invoice with the returned goods.
Repair service. Goods returned while still covered by warranty will be repaired or swapped free of charge. Goods returned for repair, which are not covered by warranty will be repaired after you have accepted a repair offer and pre-paid the repair cost. If you reject the repair offer, please be aware that we will only return the defect product if you pay a service fee at DKK. 250,- incl. VAT (customary in the Danisk electronics service industry). If our service department finds, contrary to your expectation, that the returned product is NOT defect, this will also require us to charge a service fee at up to DKK 250,- incl. VAT before we can return the product to you. Therefore always check most carefully that the product is in fact defect/broken before you send it to our repairshop. However, always, if you just let us scrap the defect product then we will charge no service fee.
We offer repair work on all Velleman Kits and Minikits at fixed prices. These are DKK 125,- incl. VAT plus 25% of the kits retail price incl. VAT.
General reservations. ELEXTRA.dk is not obliged to cover any expenses related to the dismantling and reassembling of defect products. Likewise we can not be held accountable for manufacturing errors on products.
Pls. always remember to keep your postal receipt as a proof that you have sent the the product. Also be aware that we can not always see whether a returned product is damaged durring the return transport or before the transport. Therefore make sure to to package the product in a most protective way before sending it.