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For the Ones who Like Things Uncomplicated. The COMpact 4000 is an easy to use, simple to set up and seamlessley manages your full network integration giving your business the comfort and confidence that your Telecommunications are in safe hands.
Flexible at any Time and Ready for the Future. What you get with the COMpact 4000 is an extremely flexible solution that enables businesses to set up anything from all ISDN through to a mixture of ISDN, Analogue, Voip or a full Voip system - whatever suits your business needs.
The COMpact 4000 comes with a simple set up wizard that helps configure the right solution you need for your business today or in the future.
There are some excellent business advantages of the COMpact 4000, from integrated voicemail, fax, CTI , home or office automation systems and an easy to set up fully integrated IVR solution, so you can direct incoming calls to wherever you need them to go.
If you are looking for a simple to use, easy to set up modern communications soluton for your SME business that can adapt to you buinsess needs now and in the future, then the COMpact 4000 is what you need.
Features:
- Suggested for up to 12 VoIP subscribers
- Up to 6 ISDN subscribers (6 s S0 / 6 x UP0)
- 8 analogue subscribers
- Up to 12 VoIP channels simultaneously, can be configured for external (internet telephony), internal or flexible use
- System telephony with digital telephones from the COMfortel® series
- System functions:
- System profiles (10 configurations max.) switchable by internal clock or manually by phone (internal and external)
- Bank holiday table for automatic switching of system profiles or wake-up calls
- Trunk line authorisations for reduction of costs and for multi-company operation
- Automatic system-wide exchange line request
- Direct line access
- Call through for ISDN and VoIP trunk lines
- Waiting field for up to 10 simultaneous incoming calls
- Announcement before answering unconditional / on busy, 10 announcements can be stored
- Music on Hold with insertable announcement, loadable WAV file
- ISDN features such as CLIP, CW, AOC, CF, CCBS
- Least Cost Routing Soft-LCR for VoIP, ISDN and POTS
- Emergency calls, 10 numbers with special rights and priority
- Call barring / exception lists, 10 each for incoming and outgoing calls
- Protection against attacks with blocking, black lists, monitoring
- Call data management with max. 18,000 records
- Project assignment of calls
- Group caller lists
- Group functions with intelligent ringing schemes (ACD feature for Call Centres)
- Flexible rework time for Call Centres
- Parallel call, simultaneous calling of a 2nd target and priority
- Busy-on-busy for internal and external calls, dynamical applicable for logged-in Call Agents
- Call brokering, three-party conference internal / via exchange line / via 2nd call channel
- Open query
- Pick-up specific/global
- Pick-up with pre-check
- Boss-secretary function
- Call diversion, follow me internal, cascadable
- Door terminal to exchange line calls (pharmacy function)
- Voicemail and fax functions
- Call take-over (e.g. from integrated answering machine)
- Speaker announcement (Intercom) to system telephones (single user and groups)
- Software interfaces
- Supporting CTI basic functions (the most important phone functions like initiating a call, accepting a call, ending a call, holding a call, toggling calls, call transfer, starting a three party conference, pick up)
- SIP convenience features for standard SIP phones:
- SIP-BLF, Busy Lamp Field acc. to RFC 4235
- Pick-up pre-check
- SIP-MWI (Message Waiting Indication), monitoring of the central voicemail and fax boxes acc. to RFC 3842
- SIP text messages acc. to RFC 3428
- Auto provisioning and status LEDs
- Central address books:
- 2,000 contacts
- Separate address books for departments and multi-company operation
- Comfortable operation via COMfortel system phones
- Security access levels for administrator and user
- Address book provisioning via LDAP
- Usage of Google Contacts
- Import of VCF and CSV files
- Building and home automation:
- Max. 24 actuators, e.g. a/b Switching Modules or via http with IP switching relays
- KNX/EIB integration via IP, e.g. with GIRA HomeServer
- Time or key controlled operation of heating systems, aircondition lighting or blinds
- Full integration of VoIP and analogue door intercom systems
- Support for IP video intercom systems
- VoIP telephony:
- 4 VoIP channels (external/internal) included, expansion to 12 VoIP channels possible
- Dynamic internal/external VoIP channels
- Fax over IP external (T.38 acc. ITU-T)
- Excellent sound quality due to optimised echo cancellation and wideband audio with G.722
- Integration of external extensions (information on the location of the telephone is taken into account in an emergency call) and mobile clients
- MSNs in SIP-Trunk simultaneously
- Call forwarding on busy (CFB), no reply (CFNR), unconditional (CFU) at carrier trunk, configuration dependent
- Encrypted signalling (SIPS) and data transmission (SRTP)
- Transfer of customer-specific calling number information with outgoing calls (CLIP no screening)
- Individual gateways for each provider
- Voicemail and fax:
- 1 voicemail channel and 1 voicemail box included
- Expansion possible to a maximum of 4/0 or 3/1 channels for voicemail/fax with 20 boxes each
- Fax sending via the network (Windows 7/8/10)
- Storage of the voice and fax messages on USB memory (not included)
- Recording capacity (per 1 GByte storage): approx. 8.5 hours voice messages incl. announcements or approx. 3,500 fax pages
- Call acceptance and individual announcements depending on calling number, time and call type
- Comfortable operation via corded COMfortel system phones
- Substitute function
- Message and fax forwarding via e-mail
- Remote access of the voicemail boxes incl. voice guidance
- Active and passive fax switch at analogue trunk lines
- UCC functions:
- Softphone-functions for Windows, Android und iOS
- Call setup and ending via the PC, incl. Outlook plug-in
- Presence management with automatic status detection
- Instant messaging for a better sharing of information
- Contact data for local users and out of external data bases
- Screen sharing for convinient cooperation
- „Federation" as networking concept between external sites and companies
- Platform independent (Windows, Mac, iOS, Android)
- Supplementary smartphone apps:
- PBX Manager with switching of call forwardings log-in/-out in groups, retrieving of messages
- COMfortel Mobile Business – seamless integration in iOS and Android, signalling of the business number, full flexibility, always reachable
- Software interfaces:
- Recalling call data via SFTP
- LAN TAPI (4 clients in scope of delivery)
- Online name search (reverse search), adaptable
- PBX Control API, e.g. retrieve caller lists, call forwarding ON/OFF, configuration switching, sending of fax/voicemail, switching relays, alarm status (start, acknowledgment, timeout), hotel (room status, call list, wake-up call)
- Installation and maintenance:
- Administration via web interface, secure access via https
- System access local via Ethernet and remote via Internet
- System software update via local or remote PC upload
- Central configuration of IP telephones (security by using certificates)
- Auto provisioning for telephones of other brands
- Easy configuration with COMfortel IP Editor
- Selectable authorisation levels, password protected
- IPv6 support
- Unlockable options:
- Expansion from 4 to 8 VoIP channels, thereof up to 4/0 or 3/1 channels for voicemail/fax, incl. 20 voicemail and fax boxes
- Expansion from 8 to 12 VoIP channels
- Auto Attendant
- LAN-TAPI (for all subscribers)
- PBX Call Assist
- SIP comfort package brand plus included auto provisioning for standard SIP phones
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